Returns & Refunds

Return Eligibility:

Returns are accepted only for damaged or defective products, notified within 48 hours of delivery.

Process:

Email us with order details and photographs. Once approved, we'll initiate a replacement or refund.

Refunds:

Processed via original payment method within 7-10 business days.

Non-returnable Items:

Customised or used products are not eligible for return.

Note:

Returns must be in original condition and packaging.

WHAT SETS ALAAV APART

Design That Fits Your Space:
Our tableware is created with a strong focus on design, keeping modern cafés, restaurants, and hotels in mind. Each piece is simple, elegant, and made to fit effortlessly into your space.
Built for Everyday Use:
We ensure every product is durable and suitable for daily use in busy environments, so it performs well without losing its look over time.
Easy Ordering & Reliable Support:
We offer flexible ordering with smooth delivery and consistent support, making the entire process simple and dependable for your business.